SYNOPSIS: List of Scopus templates DATE: 09/6/99 CHANGE REVISION: 00 LAST MODIFIED: 09/6/99 MODIFIED BY: ~ PREPARED BY: John Catterfeld AUTHORIZED BY: Austie Cupp DESCRIPTION OF CHANGE: ~
| Template name | Brief Description |
| Access1-Access Online reply | access1 - access online reply to customer |
| Access1-device driver | Customers cards are unsupported |
| Access1-Contract patches | access1 - contract patches template |
| Access1-Courses | access1 - courses template |
| Access1-Driver Updates | access1 - upgrade option template |
| Access1-EReg - solregis | access1 - EReg Solaris Solve |
| Access 1-finding patch | Walking the customer through the procedure for finding a patch. |
| Access1-FTP Driver Site | access1 - ftp driver site template |
| Access1-FTP Patch Site | access1 - ftp patch site template |
| Access1-FWD Comment | access1 - fwd comment template |
| Access1-Obsolete Patch | access1 - obsolete patch template |
| Access1-Patch Search | access1 - patch search template |
| Access1-Product Information | access1 - product information template |
| Access1-Report Bugs | access1 - report bugs template |
| Access1-Search Patches | access1 - search patches template |
| Access1-SS Customer | access1 - ss customer template |
| Access1-SunExpress | access1 - SunDocs template |
| Access1-Support Forum | access1 - support forum template |
| Access1-Whitepapers | access1 - Whitepapers WWW |
| Access1-www.sun comments | access1 - www.sun comments template |
| Alternative Systems | Refering to sales office to determine current Windows system |
| Ecom-ALL forbidden | Forbidden countries template |
| Ecom-ALL FWD Comment | Forward customer comments |
| Ecom-ALL internal FTP | Instructions for Sun employees with FTP problems |
| Ecom-ALL login | Login/Password for shop.sun.com |
| Ecom-ALL ms_ie4.x | MS IE 4.x problem |
| Ecom-ALL not_regist | Customer Not Registered for shop.sun.com |
| Ecom-ALL post office | ZIP code problems |
| Ecom-ALL Shop Web Site | Info about shop web site |
| Ecom-JS JavaBeans | Customer info regarding Java Beans |
| Ecom-JS source code | Can't access JS source code |
| Ecom-JWS cd_cost | Various JWS CD prices |
| Ecom-JWSJS Books | JWS/JS Books info |
| Ecom-JWSJS fee_based | Fee based support |
| Ecom-JWSJS FTP | JWS & JS FTP instructions |
| Ecom-JWSJS internal serial # | Internal serial numbers for JWS/JS |
| Ecom-JWSJS PhoneNo | Request for customer phone number |
| Ecom-JWSJS platform | JWS/JS on MAC/Linux platform |
| Ecom-JWSJS Report Bugs | How to report JWS/JS bugs |
| Ecom-JWSJS trial | Trial download instructions |
| Ecom-JWSJS trial extension | How to extend the JWS/JS trial |
| Ecom-JWSJS trial serial# | Trial serial number |
| Ecom-JWSJS university | Sun Java for University offer info |
| Ecom-SNC FTP | Solstice Network Client FTP instructions |
| Ecom-PCFV Platform | PC File Viewer on MAC/Linux/X86 platform |
| Ecom-SunSwitch FTP | SunSwitch FTP instructions |
| Ecom-PCFV FTP | PC File Viewer FTP instructions |
| Ecom-SNC Upgrade | Solstice Network Client upgrade from 3.1+ to 3.2 instructions |
| Ecom-ALL Why Reg | Answer for customers who are moaning about the registration form |
| Ecom-ALL unknown host | Unknown Host error message |
| Ecom-PCFV Installation | For customers experiencing problems installing PC File Viewer, and seeing an error like 'The download file appears to be corrupted.' |
| Enterprise Services | Refer customer to enterprise services |
| Java Product Questions | Redirecting people who submitted a java product question. |
| Java Technical Question | Redirecting people who submitted a technical java question. |
| JDC-teacher info. | JDC free copies for teachers/schools |
| Reroute all | Reroute any calls |
| SDC-can't answer | Can't answer call, refered to developers/contacts |
| SDC-Harte Hanks | Refered to Harte hanks, 1-800 786-7638, for pre-sales support |
| SDC license enquiry | Enquiry to the SDC regarding what the license contains. |
| SDC-Solaris 2.7 | SDC Solaris 2.6 upgrade to Solaris 7 |
| SDC-Solaris 7 winapps | SDC Solaris 2.7 does not support windows applications |
| SKIP versions | Information on SKIP encryption |
| Solaris delivery time | Solaris 2nd day air shipment time |
| Solaris Solve password change | SolarisSolve Authentication number change |
| SolDC-log in problems | Walking customers through the SolDC login procedure |
| SolDC-Order Procedure | Procedure for ordering Solaris |
| SolDC-Solaris Updates | Telling the customer Solaris updates are available only on CD. |
| Solutions-chg | Change/correct information on solutions.sun.com |
| Solutions Updating | Updating products on the On-Line Solutions catalogue |
| Technical support | We are unable to provide free technical support |
 |
Return to SDR internal home page. |